Apex CASA is Apex Bank’s dedicated mortgage lending initiative serving the Hispanic and immigrant community across Tennessee. We are expanding our Knoxville team and looking for a sharp, organized, and bilingual professional to support our loan officers and ensure a seamless experience for our customers from application through closing.

Apex Bank has earned both national and local recognition including Tennessee’s Top Performing Bank, The Institute for Extraordinary Banking’s Thought Leader Banky™ Award, and Peoples’ Choice Awards for Best Place to Work, Best Financial Institution, and Most Community Involved Business. We invest in our people.

Position Summary:

As a CASA Loan Processor, you are the operational backbone of the lending process. You will work directly alongside our mortgage loan officers to manage documentation, coordinate with third parties, and keep every file moving accurately and on time. This role requires exceptional attention to detail, a sense of urgency, and the ability to communicate clearly — with customers, loan officers, and internal teams — entirely in Spanish and English.

Key Responsibilities:

• Assist loan officers in processing mortgage applications from submission through closing.
• Collect, verify, and track required documentation from applicants.
• Order appraisals, title work, flood certifications, verifications of employment, and all related third-party services in a timely manner.
• Maintain accurate, complete, and compliant loan files throughout the process.
• Communicate proactively with customers, loan officers, and other departments to ensure a smooth and efficient process.
• Identify and resolve file deficiencies quickly and accurately.
• Maintain and update internal systems, databases, and loan records.

Qualifications:

• Fluency in Spanish and English — written and spoken — is required.
• Detail-oriented and highly organized, with the ability to manage multiple files simultaneously.
• A strong sense of urgency — this team moves fast and the customers we serve depend on it.
• 1–3 years of experience in mortgage processing, retail banking, or loan servicing preferred.
• Proficiency with standard office software; experience with loan origination systems a plus.
• Strong written and verbal communication skills in both languages.

Compensation: 

Competitive base salary, plus a quarterly bonus tied to loan quality metrics.

Job Type: Full-time

Schedule: M-F 8 hr shift

Benefits:

• 401(k) with matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Apex CASA es la división hipotecaria de Apex Bank dedicada a servir a la comunidad hispana en Tennessee. Estamos ampliando nuestro equipo en Knoxville y buscamos a un profesional bilingüe, español-ingles, para apoyar a nuestros oficiales de créditos y garantizar una experiencia fluida para nuestros clientes, desde la aplicación hasta el cierre.

Apex Bank ha recibido reconocimientos a nivel nacional y local, entre ellos: Mejor Banco en Rendimiento de Tennessee, el Premio Banky™ de Liderazgo del Instituto para Bancos Extraordinarios, y los Premios de Elección Popular por Mejor Lugar para Trabajar, Mejor Institución Financiera y Empresa Más Comprometida con la Comunidad.

 

Resumen del Puesto:
Como Procesador de Créditos de Apex CASA, Usted será el pilar operativo del proceso crediticio. Trabajará directamente con nuestros oficiales de crédito para gestionar documentos, coordinar con terceros y mantener cada aplicación avanzando de forma precisa y puntual. Este puesto requiere una gran atención al detalle, organización, sentido de urgencia y la capacidad de comunicarse claramente — con clientes y equipos internos — en español e inglés.

 

Responsabilidades Principales:

• Apoyar a los oficiales de crédito en el procesamiento de aplicaciones de crédito, desde la presentación hasta el cierre.
• Recopilar, verificar y dar seguimiento a los documentos requeridos por los solicitantes.
• Solicitar avalúos, títulos de propiedad, certificaciones de zonas de inundación, verificaciones de empleo y todos los servicios relacionados con terceros de manera oportuna.
• Mantener los expedientes de crédito de forma precisa, completa y conforme a las normas durante todo el proceso.
• Comunicarse de manera proactiva con los clientes, oficiales de crédito y otros departamentos para garantizar un proceso eficiente y sin contratiempos.
• Identificar y resolver deficiencias en los expedientes de manera rápida y precisa.
• Mantener y actualizar los sistemas internos, bases de datos y registros de crédito.

 

Requisitos:

• Se requiere dominio del español e inglés — escrito y hablado.
• Persona detallista y muy organizada, con capacidad para manejar varios expedientes al mismo tiempo.
• Fuerte sentido de urgencia — este equipo trabaja rápido y los clientes que servimos dependen de ello.
• Se prefiere entre 1 y 3 años de experiencia en la industria.
• Manejo de programas básicos de oficina; experiencia con sistemas de originación de crédito es una ventaja.
• Buenas habilidades de comunicación escrita y verbal en ambos idiomas.

 

Compensación:
Salario base competitivo, más un bono trimestral basado en indicadores de calidad de préstamos.

 

Tipo de Puesto: Tiempo completo

Horario: Lunes a viernes, turno de 8 horas

 

Beneficios:

• Plan de jubilación 401(k) con aportación del empleador
• Seguro dental
• Horario flexible
• Seguro médico
• Seguro de vida
• Tiempo libre pagado
• Apoyo para el desarrollo profesional
• Programa de referencias
• Seguro de visión

 

Como aplicar:  Envía tu resume, junto a una breve introducción a santiago.cuccarese@apexbank.com

Apex CASA is Apex Bank’s dedicated mortgage lending initiative serving the Hispanic and immigrant community across Tennessee. We are expanding our Knoxville team, and we are looking for driven, community-connected individuals who want to do meaningful work and build a real career in the process. If you are bilingual, entrepreneurial by nature, and energized by being out in the community rather than sitting behind a desk — we want to talk to you.

Apex Bank has earned both national and local recognition including Tennessee’s Top Performing Bank, The Institute for Extraordinary Banking’s Thought Leader Banky™ Award, and Peoples’ Choice Awards for Best Place to Work, Best Financial Institution, and Most Community Involved Business. We invest in our people.

Position Summary:

As a CASA Mortgage Loan Officer, you will be responsible for originating ITIN and conventional residential mortgage loans within the Hispanic and immigrant community. This is a field-first role. You will be expected to build and maintain an active referral network through relationships with local centers of influence.

• Actively prospect and develop referral relationships in the Hispanic community
• Guide customers through the mortgage process from initial contact to closing, entirely in Spanish.
• Collect and analyze financial documents, review credit history, and assess repayment capacity.
• Complete loan applications accurately and ensure all files are compliant and complete.
• Issue consumer disclosures within applicable regulatory deadlines.
• Maintain working knowledge of Apex Bank’s products, guidelines, and underwriting requirements.
• Represent Apex Bank and CASA at community events, financial education workshops, and cultural gatherings.
• Meet production targets and contribute to the growth of the CASA portfolio.

Qualifications:

• Fluency in Spanish and English is required.
• A self-starter who is motivated by results and energized by community engagement.
• Prior mortgage or lending experience is a plus, but not a requirement — we will train the right person.
• NMLS registration required, or the ability to obtain one upon training completion.
• Strong communication, organizational, and follow-through skills.
• Reliable transportation and willingness to be active across the Knoxville MSA and surrounding markets.

Compensation:

Competitive base salary, plus a quarterly production bonus tied to loan volume, deposit generation, and portfolio quality.

Job Type: Full-time

Schedule: M-F day shift

Benefits:

• 401(k) with matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Apex CASA es la división hipotecaria de Apex Bank dedicada a servir a la comunidad hispana en Tennessee. Estamos ampliando nuestro equipo en Knoxville y buscamos a un profesional bilingüe, español-ingles, para apoyar a nuestros oficiales de créditos y garantizar una experiencia fluida para nuestros clientes, desde la aplicación hasta el cierre.

Apex Bank ha recibido reconocimientos a nivel nacional y local, entre ellos: Mejor Banco en Rendimiento de Tennessee, el Premio Banky™ de Liderazgo del Instituto para Bancos Extraordinarios, y los Premios de Elección Popular por Mejor Lugar para Trabajar, Mejor Institución Financiera y Empresa Más Comprometida con la Comunidad.

 

Resumen del Puesto:
Como Oficial de Créditos Hipotecarios de Apex CASA, Usted será responsable de originar créditos hipotecarios residenciales con ITIN y convencionales dentro de la comunidad hispana e inmigrante. Este es un puesto de trabajo en campo. Se espera que Usted desarrolle y mantenga una red activa de referencias a través de relaciones con personas clave en la comunidad local.

 

Responsabilidades Principales:

• Buscar activamente y desarrollar relaciones de referencia dentro de la comunidad hispana.
• Guiar a los clientes a través del proceso hipotecario desde el primer contacto hasta el cierre, completamente en español.
• Recopilar y analizar documentos financieros, revisar el historial de crédito y evaluar la capacidad de pago.
• Completar las solicitudes de crédito de manera precisa y asegurarse de que todos los expedientes estén completos y en regla.
• Entregar los avisos requeridos al consumidor dentro de los plazos regulatorios establecidos.
• Mantenerse informado sobre los productos, políticas y requisitos de aprobación de Apex Bank.
• Representar a Apex Bank y a CASA en eventos comunitarios, talleres de educación financiera y reuniones culturales.
• Cumplir con las metas de producción y contribuir al crecimiento del portafolio de CASA.

 

Requisitos:

• Se requiere dominio del español e inglés.
• Persona proactiva, motivada por los resultados y con energía para el trabajo comunitario.
• Experiencia previa en hipotecas o créditos es una ventaja, pero no es requisito — capacitamos a la persona adecuada.
• Se requiere registro NMLS, o la capacidad de obtenerlo al completar la capacitación.
• Buenas habilidades de comunicación, organización y seguimiento.
• Transporte propio confiable y disposición para trabajar en toda el área metropolitana de Knoxville y los mercados cercanos.

 

Compensación:
Salario base competitivo, más un bono trimestral de producción basado en volumen de préstamos, generación de depósitos y calidad del portafolio.

 

Tipo de Puesto: Tiempo completo

Horario: Lunes a viernes, turno diurno

 

Beneficios:

• Plan de jubilación 401(k) con aportación del empleador
• Seguro dental
• Horario flexible
• Seguro médico
• Seguro de vida
• Tiempo libre pagado
• Apoyo para el desarrollo profesional
• Programa de referencias
• Seguro de vision

 

Como aplicar:  Envía tu resume, junto a una breve introducción a santiago.cuccarese@apexbank.com

Position Summary:

This role is responsible for supporting and overseeing daily operations within the Deposit Operations and Digital Banking area, with a focus on ACH processing, wire transfers, debit card services, and digital banking products. The ideal candidate brings a strong working knowledge of applicable regulatory frameworks, including NACHA Operating Rules, Regulation E, Regulation CC, and BSA/AML requirements, and can apply that knowledge to daily operations, exception handling, and procedure development. This is an excellent opportunity for someone who enjoys both hands-on operational work and improving processes that impact customers and internal teams.

Key Responsibilities:

1. Manage and support online banking, bill pay, and mobile deposit registrations
2. Process and monitor ACH transactions, including file uploads, returns, and exception handling
3. Review and process mobile deposits to ensure accuracy and compliance
4. Handle domestic and international wire transfers
5. Manage debit card disputes, including research, documentation, and resolution across all stages
6. Review fraud reports and assist with mitigation and resolution efforts
7. Provide support to branch staff via phone, email, and help desk systems
8. Identify process gaps and assist in updating procedures and documentation to reflect current regulatory guidance and operational best practices
9. Support regulatory examinations and internal audits, including organizing documentation, responding to examiner and auditor requests, and serving as a subject matter resource during the review process
10. Recommend and support improvements to digital banking products, services, and workflows
11. Maintain a high level of integrity, professionalism, and attention to detail
12. Build strong working relationships with team members and provide excellent internal customer service

Qualifications:

1. Minimum of 5+ years of experience in deposit operations or banking operations (required)
2. Strong understanding of ACH processing, wire transfers, and debit card operations
3. Working knowledge of key banking regulations including NACHA Operating Rules, Regulation E, Regulation CC, Regulation J, BSA/AML requirements, and OFAC compliance
4. Experience applying regulatory requirements to daily operational tasks, exception handling, and procedure documentation
5. Direct experience supporting regulatory examinations and internal audits, including preparing documentation, coordinating examiner requests, and serving as a point of contact during the examination process
6. Comfortable communicating with examiners and auditors in a professional and knowledgeable manner, with the ability to explain operational processes and controls clearly and confidently
7. Ability to manage multiple priorities in a fast-paced environment
8. Strong analytical and problem-solving skills
9. Excellent communication and interpersonal skills
10. ACH Accredited Professional (AAP) certification preferred

Job Summary:

As an Entry-Level Accountant at Apex Bank, you will support the day-to-day financial operations of the bank. You will assist in maintaining accurate financial records, preparing reports, and ensuring compliance with accounting standards and regulations. This position offers a strong foundation for individuals looking to grow their careers in the financial services industry.

Key Responsibilities:

• General Ledger Management: Assist with maintaining and updating the general ledger by recording daily financial transactions, reconciling accounts, and ensuring accuracy in entries.
• Bank Reconciliations: Perform daily and monthly reconciliations of bank accounts, investigating and resolving discrepancies promptly.
• Accounts Payable & Receivable: Assist in processing invoices and payments, ensuring accuracy in the posting of accounts payable and receivable transactions.
• Financial Reporting: Prepare and assist in the creation of financial reports, including balance sheets, income statements, and cash flow statements for internal review and regulatory purposes.
• Regulatory Compliance: Help ensure that all accounting activities are compliant with banking regulations and internal policies.
• Loan Portfolio Accounting: Support the accounting team in tracking and maintaining records of the bank’s loan portfolio, including the reconciliation of loan balances.
• Audit Assistance: Provide support during internal and external audits by preparing necessary documentation and responding to audit requests.
• Documentation & Filing: Maintain organized and detailed records of all financial transactions and ensure proper filing for easy retrieval.
• Team Collaboration: Work closely with other departments, including lending, operations, and compliance, to gather information and provide accounting support where necessary.

Required Qualifications:

• Education: Bachelor’s degree in Accounting, Finance, or a related field, or equivalent coursework/experience.
• Technical Skills: Proficiency in Microsoft Excel and accounting software (e.g., QuickBooks, Sage). Familiarity with banking systems and financial reporting tools is a plus.
• Attention to Detail: Strong ability to maintain accuracy in a high-volume environment.
• Analytical Skills: Ability to analyze financial data and identify trends or discrepancies.
• Communication Skills: Strong verbal and written communication skills, with the ability to clearly present information to team members and management.
• Problem-Solving: Ability to think critically and resolve financial discrepancies.

Preferred Qualifications:

• Internship/Work Experience: Previous experience or internship in a financial institution or accounting role is preferred but not required.
• Familiarity with Banking Regulations: Knowledge of community banking regulations, including GAAP, FDIC reporting requirements, and other relevant regulatory frameworks.

Work Environment:

• Team-Oriented Environment: You’ll be part of a close-knit team focused on maintaining the bank’s financial integrity.
• Professional Development: Opportunities for on-the-job training and career advancement within the accounting or finance departments.
• Customer-Focused Culture: As a community bank, we prioritize relationships with our customers and seek employees who value customer service as part of their role.

Job Qualifications

• Bachelor’s degree in accounting or finance
• Relevant work experience in community bank and/or public accounting
• Requires broad knowledge of accounting principles and practices within the financial services industry including a strong technical knowledge of U.S. GAAP
• Bank regulatory reporting experience required
• Must have strong quantitative and verbal/written communication skills
• Must have the ability to handle multiple projects simultaneously to meet deadlines
• Demonstrated knowledge and experience researching and documenting the accounting treatment of issues
• Strong analytical, problem-solving, and strategic-thinking skills with a forward-looking focus

Job Responsibilities

• Reviews income and expense general ledger entries for appropriateness and assures all monthly entries have been made, accrued or prepaid for the month before month end close
• Prepares daily/weekly/monthly general ledger reconciliations
• Performing a variety of accounting and financial control functions in conformance with established bank strategies, policies, and procedures
• Responsible for monthly financial report analysis
• Assist with CECL, ALM and Liquidity Reporting
• Holding Company and related entity accounting
• Ensure the accurate and timely preparation and review of financial statements and Board reports in accordance with GAAP; includes review of underlying support for completeness and accuracy
• Lead the monthly financial close including timely recording of journal entries, reconciliations, and preparation of financial statements for the Bank and all related entities
• Maintain cash management of borrowings, pledging, and collateral, including federal reserve and FHLB accounts
• Maintain a documented system of accounting policies and procedures including appropriate internal controls over financial reporting in accordance to FDICIA
• Monitoring financial activities and details such as reserve levels to ensure that all legal and regulatory requirements are met
• Work with the CFO to maintain the integrity of the accounting system along with best practices.

Job Type: Full-time

Experience:

• GAAP: 3 years (Required)
• Accounting: 3 years (Required)

Ability to Commute:

• Knoxville, TN 37932 (Required)

We are currently seeking a motivated and detail-oriented individual to join our team as a Bank Manager. This is an exciting opportunity for someone looking to build a career and contribute to the success of a dynamic organization.

Job description

We are looking for a talented location manager to assign and direct all work performed in the bank and to supervise all areas of operation. You will manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation.

The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.

Responsibilities

• Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
• Assess local market conditions and identify current and prospective sales opportunities
• Develop forecasts, financial objectives and business plans
• Meet goals and metrics
• Manage budget and allocate funds appropriately
• Bring out the best of location’s personnel by providing training, coaching, development and motivation
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration

Skills

• Proven bank management experience, as a bank manager or similar role
• Sufficient knowledge of modern management techniques and best practices
• Ability to meet sales targets and production goals
• Familiarity with industry’s rules and regulations
• Excellent organizational skills
• Results driven and customer focused

To apply, click:https://www.ziprecruiter.com/job/c4c965d5

 

 

Job Summary:

The Floating Universal Banker will split time between multiple offices in the region. They are responsible for providing an exceptional in-office client experience by handling clients’ non-loan sales and service needs. Ensure clients feel welcome and provide them with a great experience when processing transactions and fulfilling their financial needs.

Retain and deepen existing client relationships through a needs-based service approach. Establish new banking relationships. Process transactions accurately, assist with operational activities and responsibilities, and maintain flexibility between performing sales and service related transactions. Assist and support clients with bank technology including online, and mobile banking.

Preferred Qualifications

· Possess skill, ability, aptitude and willingness to deliver good client service, perform routine client maintenance requests, problem resolution and basic sales functions as well as process teller transactions

· Communicates well with team members and clients

· Demonstrate the ability to engage and interact confidently with clients

· Great Team Player

· Ability to handle a variety of tasks and prioritize during a business day

· Commitment to advancing knowledge of sales and service techniques and product knowledge to better serve personal and business clients

· Maintain client and bank confidentiality

· Handling and assisting with client sales opportunities with additional activities related to service needs based on the overall needs of the office

· Positive attitude and initiative. Willingness and ability to contribute to projects

We are looking for bright, exceptional people-oriented individuals. We invest in our team members to foster their talents and increase their earning capacity. Apex Bank has earned both national and local recognitions including: Tennessee’s Top Performing Bank, The Institute for Extraordinary Banking’s Thought Leader Banky Award ™ and Peoples’ Choice Awards for Best Place to Work, Best Financial Institution and Most Community Involved Business.

Job Summary:

The Universal Banker is responsible for providing an exceptional in-office client experience by handling clients’ non-loan sales and service needs. Ensure clients feel welcome and provide them with a great experience when processing transactions and fulfilling their financial needs.

Retain and deepen existing client relationships through a needs-based service approach. Establish new banking relationships. Process transactions accurately, assist with operational activities and responsibilities, and maintain flexibility between performing sales and service related transactions. Assist and support clients with bank technology including online, and mobile banking.

Preferred Qualifications

· Possess skill, ability, aptitude and willingness to deliver good client service, perform routine client maintenance requests, problem resolution and basic sales functions as well as process teller transactions

· Communicates well with team members and clients

· Demonstrate the ability to engage and interact confidently with clients

· Great Team Player

· Ability to handle a variety of tasks and prioritize during a business day

· Commitment to advancing knowledge of sales and service techniques and product knowledge to better serve personal and business clients

· Maintain client and bank confidentiality

· Handling and assisting with client sales opportunities with additional activities related to service needs based on the overall needs of the office

· Positive attitude and initiative. Willingness and ability to contribute to projects

We are looking for bright, exceptional people-oriented individuals. We invest in our team members to foster their talents and increase their earning capacity. Apex Bank has earned both national and local recognitions including: Tennessee’s Top Performing Bank, The Institute for Extraordinary Banking’s Thought Leader Banky Award ™ and Peoples’ Choice Awards for Best Place to Work, Best Financial Institution and Most Community Involved Business.

 

Responsibilities

• provides clerical and administrative support to collections, servicing, legal team, and all other departments in the corporate office
• Account Maintenance and Research: handles requests coming from departments
• Document Management: create, review and update files, data bases, and records
• Regulatory Compliance: ensure compliance of all loan files with all federal, state, and local regulations regarding residential mortgage servicing
• File Audits: conduct audit preparations for internal and external audits
• Data Entry: input loan data into loan origination system and update information as requested
• Problem-Solving: Address and resolve issues that arise during the life of the loan
• Customer service: Provide support to customers regarding property insurance and property tax related questions

 

Knowledge, skills and abilities:

• Excellent attention to detail and organizational skills
• Time management skills and ability to manage multiple tasks in a fast-paced environment
• Strong communication and interpersonal abilities
• Fluency in Spanish, preferred but not required
• Problem-solving and critical-thinking skills

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Apex Bank is currently seeking a Customer Support Specialist that will focus on delivering an outstanding customer experience to residential mortgage loans.  A Customer Support Specialist addresses client inquiries and resolves issues with a high sense of urgency.  This role requires great initiative, ensuring that customer satisfaction is paramount, and each interaction leaves clients feeling valued and understood.  The specialist works proactively to enhance client relationship and elevate service standards.

 

Key Duties:

Communicating with Purpose, Accountability, and Balance:

• Will serve the Borrowers to clearly and effectively convey information to resolve customer queries.
• Take ownership of customer issues and seeing them through to resolution
• Tailor interactions based on customer needs and preferences
• All calls must be handled to provide the best customer experience and top quality to our Borrowers, while also presenting resolutions that best fit Apex Bank’s interest and values.
• Possess the ability to effectively communicate with team members within Apex Bank.

Qualification & Education Requirements:

• High school diploma or equivalent
• Ability to manage multiple tasks and deadlines with a high attention to detail.
• Must have the ability to work independently.
• Strong organizational, analytical, and critical thinking skills.
• Ability to effectively communicate with team members, management, borrowers, third party authorized users through written and verbal communication.
• Basic computer skills: Microsoft Excel, Word, and Office.

Apex Bank is currently seeking a Residential Loan Servicer who will play a pivotal role in maintaining and managing our residential mortgage loan accounts.  The primary responsibility will be to deliver exceptional customer experiences while balancing accountability and empathy.  In this role, you will work diligently to resolve delinquencies within your account base, ensuring each borrower’s needs are met with professionalism and care.

 

Key Duties:

Communicating with Purpose, Accountability, and Balance:

• Will serve the Borrowers to clearly and effectively convey information to resolve customer queries.
• Take ownership of delinquent accounts, developing and implementing strategies to resolve issues promptly.
• Approach each situation with a compassionate understanding of our clients’ circumstances, offering tailored solutions.
• All calls must be handled to provide the best customer experience and top quality to our Borrowers, while also presenting resolutions that best fit Apex Bank’s interest and values.
• Proactively identify potential issues and address them before they escalate.
• Maintain regular follow-up with borrowers to ensure continued satisfaction and resolution of their accounts.
• Possess the ability to effectively communicate with team members within Apex Bank.

Qualification & Education Requirements:

• High school diploma or equivalent
• 1 – 3 years of mortgage servicing experience preferred
• Ability to manage multiple tasks and deadlines with a high attention to detail.
• Must have the ability to work independently.
• Strong organizational, analytical, and critical thinking skills.
• Ability to effectively communicate with team members, management, borrowers, third party authorized users through written and verbal communication.
• Basic computer skills: Microsoft Excel, Word, and Office.

Job Description

Process loan requests from clients, structuring payment agreements and verifying all paperwork to complete financial loans. Banks, credit unions, mortgage companies, and financial institutions of all types hire commercial underwriters to work independently within a team-oriented environment.

Must be able to put together and maintain a commercial loan file. Must be able to read commercial loans, and loan documents with knowledge of commercial loan verbiage. Must manage insurance and escrow on loans to be applied and paid correctly and timely.

Must be able to put together commercial loan files and maintain them for audit purposes.

Previous experience in this is required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

 

Schedule:

• 8 hour shift
• Monday to Friday

 

Supplemental pay types:

• Bonus pay

 

Education:

• High school or equivalent (Required)

 

Experience:

• Commercial Banking: 3 years (Required)

 

Work Location: One location

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Job Description

Commercial Credit Analyst to assist in servicing a portfolio of lending relationships by evaluating business risks, underwriting, and providing credit recommendations. The position will include analyzing complex commercial financials and providing an analysis.

In This Role, You Will Be Expected to:

• Structure, underwrite, and close broadly-syndicated, complex commercial loans
• Review and negotiate loan documentation in consultation with legal counsel
• Manage risk on an ongoing basis by monitoring customer credit worthiness, adherence to loan terms, and general business conditions
• Manage annual reviews and renewals, portfolio reviews, collateral exceptions, borrowing bases, delinquencies, and other reporting
• Analyze complex financials
• Bachelor’s Degree required
• Minimum of 3 years of experience in Banking Environment
• Minimum of 5 years of experience underwriting and documenting complex and/or syndicated commercial loans Other Traits And Characteristics
• Previous formalized credit training required
• Demonstrated success structuring complex credits; researching, judging and presenting information verbally and in writing; and creating documentation to support the credit and minimize risk
• Demonstrated leadership experience by providing coaching, skill development, and feedback to team members
• Proficiency using Microsoft Word and Excel
• Proven negotiation skills
• Strong problem solving, acting with urgency, and written and verbal communication skills are required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Associate (Required)

Experience:

• Banking: 3 years (Required)
• Commercial Loan: 3 years (Required)
• Credit analysis: 3 years (Required)

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Job Description

Position Summary:

We are seeking a Regulatory Compliance Manager to support the Bank’s audit and compliance team with development, implementation and maintenance of the Bank’s compliance management program to ensure conformity and adherence with any applicable federal and state banking laws and rules.  The Regulatory Compliance Manager participates in strategic initiatives and day-to-day activities of monitoring, testing and reporting.  This position will be a subject matter expert with advanced knowledge of lending and deposit regulations and mortgage servicing quality control. The ideal candidate will have a current working knowledge of ECOA, HMDA, FCRA, RESPA, TILA, TISA, EFTA, BSA, UDAP, Flood and CRA.

Responsibilities:

• Develops and manages compliance monitoring and audit programs and compliance policies and procedures for the compliance management program company-wide.
• Collaborate with team members in the annual risk assessments. Participates in examinations and audits, as needed.
• Interprets and applies consumer compliance regulations and provides continuing guidance to employees on compliance matters that have implications for all departments company-wide.
• Conducts periodic monitoring, testing and reporting for compliance with various lending and deposit laws and regulations.
• Conducts CRA, fair lending and HMDA data analysis.
• Maintains database of qualified CRA activities and the Bank’s CRA public file
• Identifies potential areas of compliance vulnerability and risk, assists Management to develop and implement corrective action plans for resolution of problematic issues.
• Provides reporting of compliance activities to keep Management informed of the operation and progress of compliance efforts.
• Manages and conducts annual compliance related training for team members.

Qualifications and Abilities:

• Minimum of five years’ experience in bank consumer compliance role.
• CRCM or similar professional certification.
• Advanced knowledge of federal and state laws and regulations governing the banking industry and consumer compliance.
• Ability to read, analyze, and interpret federal and state regulatory requirements.
• Strong verbal and written communication skills
• Strong organizational skills with ability to manage multiple priorities and projects, perform duties under time pressures, prioritize workflow and follow up, meet deadlines.
• Proficient in MS Office Suite, including Excel, Word, and Outlook.

Salary – Negotiable; commensurate with experience and qualifications.

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Apex Bank is currently seeking a Customer Support Specialist that will focus on delivering an outstanding customer experience to residential mortgage loans.  A Customer Support Specialist addresses client inquiries and resolves issues with a high sense of urgency.  This role requires great initiative, ensuring that customer satisfaction is paramount, and each interaction leaves clients feeling valued and understood.  The specialist works proactively to enhance client relationship and elevate service standards.

 

Key Duties:

Communicating with Purpose, Accountability, and Balance:

• Will serve the Borrowers to clearly and effectively convey information to resolve customer queries.
• Take ownership of customer issues and seeing them through to resolution
• Tailor interactions based on customer needs and preferences
• All calls must be handled to provide the best customer experience and top quality to our Borrowers, while also presenting resolutions that best fit Apex Bank’s interest and values.
• Possess the ability to effectively communicate with team members within Apex Bank.

Qualification & Education Requirements:

• High school diploma or equivalent
• Ability to manage multiple tasks and deadlines with a high attention to detail.
• Must have the ability to work independently.
• Strong organizational, analytical, and critical thinking skills.
• Ability to effectively communicate with team members, management, borrowers, third party authorized users through written and verbal communication.
• Basic computer skills: Microsoft Excel, Word, and Office.
• Fluent in Spanish

 

Duties and responsibilities:

• Provides clerical and administrative support to lending team, including but not limited to all of the duties described herein.
• Verify accuracy and completeness of each document
• Create, maintain and update files, databases and records
• Provide proper communication with other departments
• Assist in tasks and projects as assigned

Knowledge, skills and abilities:

• Fluency in Spanish preferred (but not required)
• Superior customer service
• Detail oriented
• Superior communication and organizational skills
• Can work well in a collaborative or self-driven environment

 

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Apex Bank is currently seeking a Residential Loan Servicer who will play a pivotal role in maintaining and managing our residential mortgage loan accounts.  The primary responsibility will be to deliver exceptional customer experiences while balancing accountability and empathy.  In this role, you will work diligently to resolve delinquencies within your account base, ensuring each borrower’s needs are met with professionalism and care.

 

Key Duties:

Communicating with Purpose, Accountability, and Balance:

• Will serve the Borrowers to clearly and effectively convey information to resolve customer queries.
• Take ownership of delinquent accounts, developing and implementing strategies to resolve issues promptly.
• Approach each situation with a compassionate understanding of our clients’ circumstances, offering tailored solutions.
• All calls must be handled to provide the best customer experience and top quality to our Borrowers, while also presenting resolutions that best fit Apex Bank’s interest and values.
• Proactively identify potential issues and address them before they escalate.
• Maintain regular follow-up with borrowers to ensure continued satisfaction and resolution of their accounts.
• Possess the ability to effectively communicate with team members within Apex Bank.

Qualification & Education Requirements:

• High school diploma or equivalent
• 1 – 3 years of mortgage servicing experience preferred
• Ability to manage multiple tasks and deadlines with a high attention to detail.
• Must have the ability to work independently.
• Strong organizational, analytical, and critical thinking skills.
• Ability to effectively communicate with team members, management, borrowers, third party authorized users through written and verbal communication.
• Basic computer skills: Microsoft Excel, Word, and Office.
• Fluent in Spanish

 

Job Description

As a Digital Operations Specialist, you will be responsible for providing customer and internal support for the Bank’s Digital Operations department. In this position, you’ll have the opportunity to master digital platforms such as online banking, mobile deposits, bill pay, and other digital functions. We are seeking a dynamic, detail oriented and organized professional to play a key role in supporting these efforts amidst the rapidly changing digital servicing.

Major Duties and Responsibilities:

• Assist with the daily operations of assigned digital banking programs, such as online banking, mobile banking, and bill payment.
• Investigate fraud claims involving ACH, pre-authorized drafts, altered checks, and forged endorsements
• Assist with ACH and other automated services
• Responsible for the daily monitoring and oversight of wire transfers
• Work with existing customers, identifying their banking needs and introducing solutions that will ensure a differentiated banking experience. Through proactive engagement, work to ensure that you deliver the same exceptional service through the digital channels as our customers expect face to face.
• Help identify, communicate, and drive changes to the program such as product updates, service enhancements, or process improvements as appropriate.
• Display a high degree of integrity, trustworthiness and professionalism at all times.
• Cultivate professional relationships with customers and team members, listening carefully to their needs and displaying empathy to provide the best service possible.

Job Type: Full-time

Compensation and Benefits:

Benefits:

• • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

 

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Job Description

Duties and Responsibilities:

• Gather information from customers
• Verify accuracy and completeness of each document
• Order as appraisals, title work, flood, verifications and any other related documents in a timely manner
• Track documents including insurance, financial statements, filings and title policies
• Create, maintain and update files, databases and records
• Provide proper communication with other departments for smooth loan process
• Assist in tasks and projects as assigned

 

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Job Description

Position Summary:

Apex Bank is currently seeking qualified applicants to fill a current job opening for a Commercial Loan Processor. Apex Bank is a Community Bank with Branches across the state of Tennessee and has an Operations Center in Knoxville, Tennessee. The current opening is located in Knoxville, Tennessee.

Duties and Responsibilities:

• Confirms all documents required by transaction type are submitted by lender prior to issuing full closing packages
• Assist with loan closing document creation, review, and integration.
• Communicate with Bank lenders in all aspects of the commercial loan and renewal documentation and process while following regulatory guidance, internal procedures, and loan policy
• Complete data entry into core systems and review for accuracy and completeness.
• Enters HMDA information into core system on all HMDA reportable loans
• Confirms lien securitization through researching property taxes on real estate transactions, UCC and/or VIN searches, review of third-party reports, and red flag resolution monitoring
• Work with other team members toward common goals.
• Assist other departments and co-workers as needed.
• Integrates loans through use of core systems, sets corresponding follow-ups for outstanding items or exceptions, confirms accuracy of collateral documents, and any other duties as assigned by department manager
• Other duties as assigned

Required Job Skills and Experience:

• Candidate should have 2+ years of applicable work experience working with loan documentation and processing.
• Experience working with HMDA related duties a plus.
• Must be able to work in an office environment and have the ability to sit at a desk for extended periods of time.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Keen sense of urgency, adaptability, flexibility and resourcefulness.
• Ability to multi-task and prioritize work in order to meet deadlines.
• Strong organizational skills and superb attention to detail.
• Excellent verbal, written and interpersonal communication skills.
• Strong computer skills with full comprehension of Microsoft Office.
• Problem-solving abilities.
• Must pass a pre-employment background check.
• High school diploma or GED required, college graduate or some college experience preferred.

Compensation and Benefits:

• Competitive Salary, Based Upon Experience
• Health Benefits: Medical, Dental, & Vision
• 401K with Company Matching
• Paid Time Off
• Monday to Friday Work Schedule

 

Apex Bank is located in the US, and requires US work authorization. All resumes must include salary requirements to be able to be considered. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.