7570 Mountain Grove Dr. Knoxville, TN 37920

Job description

We are looking for a talented office manager in our South Knoxville location to assign and direct all work performed in the office and to supervise all areas of operation. You will manage staff, foster a positive environment, and ensure customer satisfaction and proper branch operation. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.

Responsibilities

• Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
• Assess local market conditions and identify current and prospective sales opportunities
• Develop forecasts, financial objectives and business plans
• Meet goals and metrics
• Manage budget and allocate funds appropriately
• Bring out the best of office’s personnel by providing training, coaching, development and motivation
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration

 

Skills

• Proven branch management experience, as a bank manager or similar role
• Sufficient knowledge of modern management techniques and best practices
• Ability to meet sales targets and production goals
• Familiarity with industry’s rules and regulations
• Excellent organizational skills
• Results driven and customer focused
• Experienced mortgage production of $15,000,000.00+ year
• Includes portfolio and secondary market mortgage loans
• No geographic barriers
• Dynamic management & leadership skills required
• Unlimited income potential

 

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

7570 Mountain Grove Dr. Knoxville, TN 37920

The Universal Banker / Teller is responsible for providing an exceptional in-office client experience by handling clients’ non loan sales and service needs. Ensure clients feel welcome and provide them with a great experience when processing transactions and fulfilling their financial needs. Time spent in various aspects of this role will vary depending upon office traffic and needs and the roles / talents of other teammates in the office. The proportion of time spent on each activity will vary day to day. Our goals are to utilize and develop your talents.

Retain and deepen existing client relationships through a needs based service and selling approach. Deliver exceptional client experience. Establish new banking relationships ensuring clients are offered all products and services that are appropriate given their financial needs and goals. Provide account servicing and maintenance, and assist with problem resolution for clients in accordance with all established procedures and regulations. Process transactions accurately, assist with operational activities and responsibilities, and maintain flexibility between performing teller and sales and service related transactions. Assist and support clients with bank technology including on-line, and mobile banking.

Preferred Qualifications

• Possess skill, ability, aptitude and willingness to deliver good client service, perform routine client maintenance requests, problem resolution and basic sales functions as well as process teller transactions
• Minimum one year experience as a Teller with Apex Bank or with another financial institution where you have developed the following skills: service, sales, cash handling and processing of payment transactions
• Minimum of one year experience performing client service needs
• Communicates well with team members and clients
• Demonstrate the ability to engage and interact confidently with clients
• Ability to identify, evaluate and resolve clients’ financial needs
• Cash handling and/or payment transaction experience following established processing procedures and controls
• Great Team Player, which is best demonstrated by helping other team members
• Ability to handle a variety of tasks and prioritize during the course of a business day
• Commitment to advancing knowledge of sales and service techniques and product knowledge to better serve personal and business clients
• Consistently follow defined procedures for bank operations and client service behaviors that contribute to delivering an extraordinary client interaction
• Maintain client and bank confidentiality
• Handling and assisting with client sales opportunities with additional activities related to service needs based on the overall needs of the office
• Knowledge of risk management and loss prevention, and knowing when and seeking supervision and/or assistance for more complex platform tasks
• Satisfies regulatory requirements for holding the position
• Positive attitude and initiative. Willingness and ability to contribute to projects
• Ensure compliance with internal controls, operational procedures and risk management policies and practices
• High school diploma or equivalent

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

 

Schedule:

• 8 hour shift
• Day shift

 

Work Location: One location

 

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Corporate Office – Montbrook Lane

As a Digital Operations Specialist, you will be responsible for providing customer and internal support for the Bank’s Digital Operations department. In this position, you’ll have the opportunity to master digital platforms such as online banking, mobile deposits, bill pay, and other digital functions. We are seeking a dynamic, detail oriented and organized professional to play a key role in supporting these efforts amidst the rapidly changing digital servicing.

Major Duties and Responsibilities:

• Assist with the daily operations of assigned digital banking programs, such as online banking, mobile banking, and bill payment.
• Investigate fraud claims involving ACH, pre-authorized drafts, altered checks, and forged endorsements
• Assist with ACH and other automated services
• Responsible for the daily monitoring and oversight of wire transfers
• Work with existing customers, identifying their banking needs and introducing solutions that will ensure a differentiated banking experience. Through proactive engagement, work to ensure that you deliver the same exceptional service through the digital channels as our customers expect face to face.
• Help identify, communicate, and drive changes to the program such as product updates, service enhancements, or process improvements as appropriate.
• Display a high degree of integrity, trustworthiness and professionalism at all times.
• Cultivate professional relationships with customers and team members, listening carefully to their needs and displaying empathy to provide the best service possible.

Job Type: Full-time

 

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Corporate Office – Montbrook Lane

This position is responsible for assisting the Special Projects Coordinator with standard operating duties. This includes the purchase and handling of promotional materials, preparation of basic project proposals, and project research. The ideal candidate should be willing and eager to take on new tasks and learn as they go. The candidate should be flexible and ready to meet new projects head-on. This role will involve interaction with multiple different areas of the company and the candidate must be willing to collaborate with multiple parties.

Essential Duties and Responsibilities:

• Keep an inventory of stock and ordering new materials as needed
• Communicate with internal sources to fulfill purchase orders
• Collaborate with multiple teams to implement new projects
• Complete general research for various projects
• Provide support to Special Projects and Marketing teams
• Qualifications/Experience:
• Detail oriented
• Basic computer skills, including Microsoft Office Suite
• Excellent communication and organizational skills
• Can work well in a collaborative or self-driven environment
• Flexibility and the ability to prioritize new tasks as they come in
• Able to perform mild physical labor and lift up to 30 lbs

 

Education and experience

• High School, Bachelor’s preferred
• 1-3 years of Retail Banking experience preferred

 

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible schedule
• Paid time off
• Professional development assistance
• Referral program

 

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Corporate Office – Montbrook Lane

Job Description

Process loan requests from clients, structuring payment agreements and verifying all paperwork to complete financial loans. Banks, credit unions, mortgage companies, and financial institutions of all types hire commercial underwriters to work independently within a team-oriented environment.

Must be able to put together and maintain a commercial loan file. Must be able to read commercial loans, and loan documents with knowledge of commercial loan verbiage. Must manage insurance and escrow on loans to be applied and paid correctly and timely.

Must be able to put together commercial loan files and maintain them for audit purposes.

Previous experience in this is required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

 

Schedule:

• 8 hour shift
• Monday to Friday

 

Supplemental pay types:

• Bonus pay

 

Education:

• High school or equivalent (Required)

 

Experience:

• Commercial Banking: 3 years (Required)

 

Work Location: One location

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Corporate Office – Montbrook Lane

Job Description

Commercial Credit Analyst to assist in servicing a portfolio of lending relationships by evaluating business risks, underwriting, and providing credit recommendations. The position will include analyzing complex commercial financials and providing an analysis.

In This Role, You Will Be Expected to:

• Structure, underwrite, and close broadly-syndicated, complex commercial loans
• Review and negotiate loan documentation in consultation with legal counsel
• Manage risk on an ongoing basis by monitoring customer credit worthiness, adherence to loan terms, and general business conditions
• Manage annual reviews and renewals, portfolio reviews, collateral exceptions, borrowing bases, delinquencies, and other reporting
• Analyze complex financials
• Bachelor’s Degree required
• Minimum of 3 years of experience in Banking Environment
• Minimum of 5 years of experience underwriting and documenting complex and/or syndicated commercial loans Other Traits And Characteristics
• Previous formalized credit training required
• Demonstrated success structuring complex credits; researching, judging and presenting information verbally and in writing; and creating documentation to support the credit and minimize risk
• Demonstrated leadership experience by providing coaching, skill development, and feedback to team members
• Proficiency using Microsoft Word and Excel
• Proven negotiation skills
• Strong problem solving, acting with urgency, and written and verbal communication skills are required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Associate (Required)

Experience:

• Banking: 3 years (Required)
• Commercial Loan: 3 years (Required)
• Credit analysis: 3 years (Required)

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Corporate Office – Montbrook Lane

REALTORS AND REAL ESTATE AGENTS NEED NOT APPLY.

Job Description

The Remarketing Manager will oversee all the duties associated with the proper handling of assets that are part of a national portfolio. They will coordinate all efforts of each asset from an office through the use of phone calls, emails, and photos.

Primary Duties and Responsibilities:

• Create detailed project plans and coordinate activities related to asset management.
• Be able to do market research to determine best course of action to sell an asset.
• Be able to effectively communicate and provide concise detailed notes within the project tracking system so that management will be able to know the progress of the project.
• Work with other team members within the Department toward common goals.
• Provide management with required reporting on a weekly and monthly level.
• Other duties as assigned

Required Job Skills and Experience:

• Must be able to work in an office environment and have the ability to sit at a desk for extended periods of time.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Keen sense of urgency, adaptability, flexibility and resourcefulness.
• Ability to multi-task and prioritize work in order to meet deadlines.
• Strong organizational skills and superb attention to detail.
• Excellent verbal, written and interpersonal communication skills.
• Strong computer and phone skills with full comprehension of Microsoft Office with focus on Excel.
• Creative analytical and problem-solving abilities.
• Must pass a pre-employment background check.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus payEducation:
• High school or equivalent (Required)

Experience:

• Remarketing: 5 years (Required)

Work Location: One location

 

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

The Senior BSA Analyst, aides in the administration of all aspects of the Bank Secrecy Act Compliance Program including implementing, maintaining and meeting the requirements of the Bank Secrecy Act and all other related anti-money laundering regulations, under the guidance of the BSA Officer.

Responsible for research preparation, investigations, and EDD reviews of all high-risk customers. Completes quality control reviews and monitoring pertaining to the Bank Secrecy Act, USA Patriot Act, Anti-Money Laundering Program, OFAC, and Customer Identification Program compliance using industry standards and regulatory guidance to ensure prioritized and scheduled compliance efforts.

Advises the BSA Officer or other senior managers of emerging compliance and risk issues and assists with the establishment of controls to mitigate risks. Assists the BSA Officer in ensuring department activities run smoothly and efficiently.

Responsibilities:

• Manage the BSA/AML platform
• Perform complex research and analysis of customer and transaction data
• Conduct regular High Risk and Enhanced Due Diligence reviews
• Monitor and manage designated high-risk customers and accounts
• Manage exempt person filings for CTR purposes
• Manage the Currency Transaction Reporting process
• Investigate transactions and activities that are suspicious in nature, and submit Suspicious Activity Reports (SARs) for BSA/AML/OFAC-related activities
• Manage the Identity Theft Red Flags program
• Assist in the preparations and administration of independent audits, and state and federal regulator examinations
• Conduct FinCEN 314(a) searches and assist with 314(b) requests
• Assist with the development and facilitation of BSA/AML training
• Assist with preparing BSA/AML reports for Management
• Assist with the development and updates of BSA/AML policies, procedures, and risk assessments
• Serve as a resource for questions regarding BSA/AML/OFAC
• Monitor OFAC compliance
• Perform other job duties as assigned

Qualifications:

• Strong organizational skills with attention to detail
• Detail-oriented with excellent communication/presentation skills (both written and verbal)
• Ability to work independently in a fast-paced and team-oriented environment
• Exhibit a sense of urgency
• Demonstrated ability to collaborate with and influence team members at all levels
• Minimum of 3 years Banking experience with a focus in retail, deposit, or BSA/AML compliance
• Bachelor’s Degree preferred; CAMS or CRCM a plus

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

The BSA Specialist assists in the administration the Bank Secrecy Act Compliance Program and completes various assignments supporting the Program, reporting to the BSA Officer.  This position performs quality controls reviews and monitoring pertaining to the Bank Secrecy Act, USA Patriot Act, Anti-Money Laundering Program, OFAC sanctions, and Customer Identification Program compliance using industry standards and regulatory guidance to ensure compliance efforts are maintained on a daily basis. Assists the BSA Officer in ensuring department activities run smoothly and efficiently.

Responsibilities:

• Maintains current knowledge of the Bank Secrecy Act and related anti-money laundering and OFAC regulations; federal and state laws and regulations; and internal policies and procedures.
• Performs daily review, monitoring, and analysis of various reports, logs, and transaction data to identify trends, unusual activity, and determine if transactions are suspicious in nature.
• Assists in the coordination and facilitation of training programs to educate bank personnel about BSA related compliance requirements and procedures.
• Assists in the development and implementation of bank forms, notices and procedures and monitoring processes for compliance with the Bank Secrecy Act, OFAC and relation regulations.
• Assists in the compliance with 314(a) and 314(b) (PATRIOT Act) responsibilities.
• Assists in account activity monitoring for suspicious patterns and activity, conducts suspicious activity report investigations, high-risk customer/account reviews.
• Assists with New Account Risk Profiles.
• Assists in the preparation and timely submission of all Currency Transaction Reports (CTRs).
• Performs customer and transaction analytics to identify trends and possible suspicious activity.
• Assists with the automated BSA/AML/Fraud system, clears alerts and conducts investigations.

Qualifications:

• Excellent written and oral communication skills
• Strong organizational skills with attention to detail and time management skills.
• Skills in building strong working relationships with coworkers
• Ability to work independently and prioritize projects
• Proficiency with various computer software programs; including Microsoft Word, Excel and data base knowledge along with good typing skills.
• Minimum of two years banking operations or new accounts experience

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Corporate Office – Montbrook Lane

Customer Service/Collections: collections, loss mitigation, & customer service. Candidates must have strong communication & negotiation skills. Mortgage documentations knowledge REQUIRED. Collections experience is REQUIRED.

 

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Corporate Office – Montbrook Lane

Duties and responsibilities:

• Provides clerical and administrative support to lending team, including but not limited to all of the duties described herein.
• Verify accuracy and completeness of each document
• Create, maintain and update files, databases and records
• Provide proper communication with other departments
• Assist in tasks and projects as assigned

Knowledge, skills and abilities:

• Fluency in Spanish preferred (but not required)
• Superior customer service
• Detail oriented
• Superior communication and organizational skills
• Can work well in a collaborative or self-driven environment

 

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Corporate Office – Montbrook Lane

Experience in mortgage collections, loss mitigation, & customer service required. Loan Servicing experience required. Candidates must have strong communication & negotiation skills. Mortgage documentations knowledge.

PAID on job training.

This job is day shift only. No nights or weekends.

 

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Corporate Office – Montbrook Lane

Fluently Bi-Lingual in Spanish is required.

Mortgage Loan Call Center Representative:

• Negotiate Payment Plans
• Contact customers to negotiate payment arrangements and help them avoid late payments, foreclosures, or repossessions.
• Follow Relevant Regulations
• Fair Debt Collections Practices Act (FDCPA) and company policies when negotiating with customers. This includes working in accordance with privacy laws and legal requirements regarding mortgage contracts.
• Notify Debtors of Fees
  responsible for contacting customers regarding the status of their account. They notify them of any fees that are due and inform debtors of their situation with the company.
• Determine Debtors’ Financial Status
• After discussing finances with customers, Mortgage Financial Counselors evaluate their financial ability to pay back their debt. They offer alternative payment plans or methods to help customers with their situation.
• Maintain Documents and Records of Amendments
• Document all incoming and outgoing collection efforts to maintain compliance with established standards. This includes keeping information such as phone numbers and mailing addresses up to date, and making sure that all correspondence is properly recorded for future case reviews.

 

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Corporate Office – Montbrook Lane

Mortgage Underwriter responsibilities is to ensure the customer follows all requirements of the mortgage application procedure. Manage the entire process, from a request for information to the completed documentation and signing of the paperwork for a mortgage. Some essential duties and responsibilities may include:

• Completing and reviewing mortgage application paperwork for accuracy
• Analyzing applicant’s credit history and financial information to assess eligibility
• Answering inquiries and questions from lenders
• Escalating any applications that require managerial approval
• Establishing credit terms, pricing, and conditions during the application approval process
• Creating business relationships with customers

 

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Corporate Office – Montbrook Lane

Major Duties and Responsibilities:

• Responsible for the daily monitoring and oversight of wire transfers
• Perform day-to-day activities related to assigned ACH functions
• Processes incoming and outgoing wires
• Work with management to ensure documents reflect current policies and procedures, and adheres to regulatory requirements
• Help identify, communicate, and drive changes to the program such as product updates, service enhancements, or process improvements as appropriate.
• Display a high degree of integrity, trustworthiness and professionalism at all time

 

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Corporate Office – Montbrook Lane

Duties and Responsibilities:

• Participates in the development and timely review of organizational policies, procedures, and programs for the general operation of the compliance program company-wide.
• Collaborate with team members in the annual risk assessments. Assist in examinations or audits, as needed.
  Interprets and applies consumer compliance regulations and provides continuing guidance to employees on compliance matters that have implications for all departments company-wide.
• Develop and maintain compliance monitoring and audit programs
• Conducts periodic monitoring for compliance with various lending and deposit laws and regulations. Recommend corrective actions to strengthen compliance management system, when necessary. Prepares periodic reporting of compliance monitoring results and follows up to ensure issues are resolved.
• Conducts CRA, fair lending and HMDA data analysis.
• Maintains database of qualified CRA activities and the Bank’s CRA public file
• Provides reporting of compliance activities to keep Management informed of the operation and progress of compliance efforts.
• Coordinates with Management to implement compliance related training for team members on applicable regulations.

Qualifications and Experience:

• Minimum of three years’ experience in bank consumer compliance role. CRCM or similar professional certification preferred.
• Working knowledge of federal and state laws and regulations governing the banking industry and consumer compliance. Familiar with loan documentation, included but not limited to consumer, installment, commercial, and real estate loans.

 

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Corporate Office – Montbrook Lane

Job Description:
You will be responsible for providing customer and internal support for the Bank’s Operations department with focus on ACH and digital products. In this position, you’ll have the opportunity to master digital platforms such as online banking, mobile deposits, bill pay, and other functions. We are seeking a dynamic, detail oriented and organized professional to play a key role in supporting these efforts amidst the rapidly changing digital servicing.

Major Duties and Responsibilities:

• Assist with the daily operations of assigned digital banking programs, such as online banking, mobile banking, and bill payment.
• Respond to and resolve customer service inquires and issues by identifying the topic and type of assistance needed.
• Work with existing customers, identifying their banking needs and introducing solutions that will ensure a differentiated banking experience. Through proactive engagement, work to ensure that you deliver the same exceptional service through the digital channels as our customers expect face to face.
• Assist with ACH and other automated services
• Help identify, communicate, and drive changes to the program such as product updates, service enhancements, or process improvements as appropriate.

 

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Corporate Office – Montbrook Lane

Duties and responsibilities

• Gather information from customers
• Verify accuracy and completeness of each document
• Order as appraisals, title work, flood, verifications and any other related documents in a timely manner
• Track documents including insurance, financial statements, filings and title policies
• Create, maintain and update files, databases and records
• Provide proper communication with other departments for smooth loan process
• Assist in tasks and projects as assigned

 

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

The Special Projects Manager plays a vital role in managing resources, timelines and internal programs; researching and implementing strategic solutions. This position is responsible for ensuring the smooth and effective management of various projects within the organization and deliver projects within the allotted time and budget.

Responsibilities:

The main duties of the Manager include:

• Maintain organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing technologies and the onboarding of new offices.
• Directs research by studying organization goals, strategies, practices, and user projects.
• Facilitate requirements gathering and assist with the creation of project deliverables, as needed.
• Define project scope, objectives and deliverables that support business goals in collaboration with senior management and team members.
• Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
• Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.
• Manage and complete the due diligence process for acquisitions by engaging other team members as necessary.
• Recommends strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Contributes to team effort by accomplishing related results as needed.

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.

Corporate Office – Montbrook Lane

Essential Job Functions include but are not limited to

• Loan file maintenance and servicing of all loan types on the Bank’s core system
• Review data input for accuracy and completeness
• Process daily functions of all loan records, including loan payments, statement rendering, escrow check rendering
• Adhere to Bank policies and procedures as well as industry regulations

 

Apex Bank is located in the US, and requires US work authorization. To apply for our available positions, please email your resume to our Human Resources Department careers@apexbank.com.