• Toll Free Number: Please contact us at 888.869.2739 during our regular business hours from M – Th 8:30 am – 5:00 pm EST; F 8:00 am – 4:30 pm EST

 

• 24-Hours Telephone Banking: Toll Free: 855.477.3850 / Local: 731.584.8221

 

• To report a lost/stolen card after bank hours, please call 800.500.1044

 

• E-mail: Please send your questions to contact@apexbank.com for assistance by e-mail.

 

• Visit us: Walk in to your closest Apex Office during regular business hours, to speak with one of our customer service representatives.

• For Loan Origination, please contact the closest Apex Office.

 

• Mortgage Origination Division
  • Lance McKinney – Vice President of Mortgage Lending
  • Phone: 423.657.0983
  • Cell: 423.620.1345
  • Fax: 423.259.2391
  • E-mail: Lance.Mckinney@apexbank.com

 

• Mortgage Servicing Division
  • Mortgage Servicing
  • Phone: 888.869.2739
  • Persons with hearing or speech impairments may access this number via 800-848-0298 (TTY) or 800-848-0299 (Voice).
  • Fax: 865.531.4975
  • E-mail: apex.servicing@apexbank.com
  • Hours: M-Th 8:30 am – 5:00 pm EST, F 8:00 am – 4:30 pm EST

 

PLEASE NOTE: Effective May 15, 2023, the new mailing address for all loan payments to Apex Bank is:

Apex Bank, 9721 Sherrill Blvd., Suite 200, Knoxville, TN 37932

Please update your records for mailing and all electronic bill payments to reflect the new address to avoid any delay in the processing of your payments.