Dear Knoxville Customers,

 

Welcome to Apex Bank! We are excited to welcome you to our family! On May 27th, the Bearden and Farragut offices of HomeTrust Bank will change their name to Apex Bank pending regulatory approval. At Apex Bank, we have a deep commitment to community banking and a focus on quality service that places you, the customer, first. Furthermore, the addition of these new offices will enhance our Knox County offerings, increase our East Tennessee office access, create new career opportunities for team members, and expand our support of this community.

 

Here’s what you can expect from Apex Bank:

 

The same smiling faces providing incredible customer service.

 Peace of mind provided by the #1 Community Bank in the State of Tennessee and #2 in the nation with more than $1 billion in assets as awarded by Independent Community Bankers of America.

 A proven commitment to community involvement. 

 Three Knox County offices and access to thousands of ATMs and a complete line of banking products and services.

 

Our top priority is to make this transition as easy as possible for you.

Again, welcome to the Apex Bank family! We look forward to serving your financial needs and community for generations to come. If you have any questions please call 865-248-6418.

 

Sincerely,

Matt Daniels

President and CEO

Important Dates and Events

Please pay careful attention to the dates and events below.  Mark your calendars, as some key dates will require action from you to prepare for a smooth transition. Please take special note of the dates regarding Debit/ATM Debit Cards, Online Banking, and Mobile Banking services.

Our system conversion will occur May 24^th – May 26^th, 2025. We have planned this event over the holiday weekend in an effort to minimize disruption to customers. The system conversion will be complete on May 27^th, 2025, at which time you should begin using your new Apex Bank products and services.

Until Friday, May 23rd, 2025 (Now through Conversion Weekend)
Business as usual	There will be no changes to your HomeTrust Bank products and services Branches will close at 1:00 PM EST on Friday May 23rd.
Monday, May 5th – May, 23rd, 2025 (Two weeks prior to conversion)
Online Banking Registration Bill Pay Registration & payee set up	You may register for Online Banking and Bill Pay beginning Monday, May 5th.  This will provide you time to add your bill payment payees and recurring payments. Go to https://www.apexbkonline.com/dbank/live/app/register to register. Consumer accounts – Complete the Registration using your own information.  Each account owner that wants Online Banking should complete the Registration. Business accounts – One business account owner should complete the Registration using the Business information with the exception of the date of birth and Mothers Maiden Name. This should be the information of the person enrolling. Shared Access may be assigned by the user from within Online Banking. For questions you may call 865.248.6418.
Friday, May 23rd, 2025 (Last Business Day with HomeTrust Bank)
Systems and Products	All HomeTrust Bank products and services are available through the end of the business day on May 23rd, 2025.
Saturday, May 24th through Monday, May 26th, 2025 (Conversion Weekend)
Bank Branches	Closed
ATMs	Apex Bank ATMs will become available on May 24th, 2025.
Debit/ATM Cards	Your new Apex Bank ATM/Debit cards are ready to use. Your HomeTrust Bank cards are no longer active.
Online Banking & Mobile Banking	Available (if already registered)
Bill Pay	Available (if already registered)
Telephone Banking	Available at 855.477.3850
Call Center Sat May 24th 9am-3pm	Available at 865.248.6418
Tuesday, May 27th, 2025 (Apex Bank opens for business)
Farragut and Bearden locations	Open. Full service at regularly scheduled hours.
ATMs	Available
Online Banking, Bill Pay & Mobile Banking	Register at APEXBANK.com and download the mobile banking app from the Apple Store, Google Play, and Amazon marketplace.
Telephone Banking	Available at 855.477.3850

 

 

 

Information About Account Features and Fees

Truth in Savings Notice

1. Will my current routing number and account number(s) change?

Your deposit account numbers will not change but the bank Routing and Transit number (RTN) will change to 084307761, which is Apex Bank’s RTN. The RTN is the nine-digit number that comes before your account number at the bottom of your checks. This number routes transactions and checks to your bank.

 

2. What happens to my Direct Deposit or Automatic Payments?

Direct deposits, such as payroll and government agency payments, as well as automatic payments, will continue to post to your Apex Bank account for 60 days following May 27^th. During this period, we will issue a notification of change to the relevant entities, prompting them to update to the new Apex Bank routing number. However, it is highly recommended that you contact your payroll department, government agency, or billing company directly to provide them with the updated routing number.

 

3. How do I update my direct deposit for VA or Social Security?

The links below will walk you through updating your information.

• VA: https://www.va.gov/change-direct-deposit/
• Social Security: https://www.ssa.gov/deposit/howtosign.htm

 

4. Will I have to order new checks for my checking account or deposit slips for my savings account?

Apex will provide the first supply of checks and deposit slips free of charge. You should receive these in the mail the week of May 20, 2025.  You can start using your Apex Bank checks on May 26, 2025.  You should discontinue using and destroy your HomeTrust Bank checks at that time. Your HomeTrust Bank checks will continue to clear for 60 days.

 

5. What will happen to OnLine Banking bill payments I have scheduled from my HomeTrust Bank account?

Any payments scheduled through May 23, 2025 will be processed by HomeTrust Bank. You will need to set up your payees and recurring payments in Apex Bank Bill Pay. You may enroll for Online Banking and Bill Pay beginning May 5, 2025. Please be sure not to schedule any payments from Apex Bank Bill Pay prior to May 27, 2025.

 

6. Can I still use my HomeTrust Bank debit card after the conversion?

No. You should receive your new Apex Bank debit card by May 20, 2025.  You will receive further instructions about the use of your new debit card when you receive your card in the mail. If you do not receive your debit card by May 20^th, please call 865-248-6418.

 

7. What kind of transactions can I perform using Apex’s Online Banking?

By using our Online Banking feature, you can view information and complete various transactions, including:

• Access to account balances and transaction information.
• Pay bills.
• Transfer funds easily between your Apex Bank accounts.
• Enjoy the convenience of FREE Online Statements.
• Manage your personal information and accounts.

 

8. Does Apex offer a Personal Mobile Banking Application?

YES! Apex Bank’s Personal Mobile Banking application is available for iPhone and Android.

 

9. Will my deposits still be FDIC-insured?

Your accounts are insured up to the maximum FDIC-insured amount, provided they meet certain requirements. Please note that if you have accounts at Apex prior to May 27^th, 2025, those account balances will be added together with the accounts that are coming over from HomeTrust Bank and will be insured together up to the maximum.

 

10. Will the business hours and number for my location change?

The business hours will remain the same: Monday – Thursday 8:30 am to 4:30 pm, Friday 8:30 am to 5:00 pm. The phone number will remain the same.

 

11. Where can I find additional information about Apex Bank and its products and services?

You can call 865-248-6418 Monday – Friday from 8am-5pm with any questions you may have. You can also visit www.ApexBank.com/Welcome for additional information about this transition or email contact@apexbank.com.